Terms of use & disclaimer

These terms govern your use of this website. By using it, you accept them. If you don't agree, please don't use the site. They don't apply to any separate written engagement you enter into with Jan Jansen — that engagement is governed by its own terms.

1. General information only

Everything on this website — including service descriptions, pricing, the FAQ and any articles under Insights — is general information only. It doesn't take into account your objectives, financial situation or needs, and it isn't personal tax or financial advice. Tax outcomes depend on your individual circumstances, so please don't act or refrain from acting solely on the basis of anything on this site — speak with Jan first.

2. No client relationship until engagement is agreed

Browsing this website or sending an enquiry doesn't create a client, tax agent or advisory relationship, and no duty of care arises from it. That relationship begins only once Jan and you agree in writing to an engagement (for example, an accepted quote or engagement letter) setting out the scope of work and fees.

3. Accuracy and currency of information

We take reasonable care to keep this website accurate and current, but tax rates, thresholds, rules and ATO practice change — sometimes with little notice. Content may not reflect the most recent changes by the time you read it, and shouldn't be relied on as a substitute for advice tailored to your situation.

4. Limitation of liability

To the maximum extent permitted by law, Jan Jansen and Jansen Tax & Advisory exclude all liability (including for negligence) for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy available to you under the Australian Consumer Law, or any other law, that cannot lawfully be excluded.

5. Fees and pricing

Prices shown on this website are indicative “from” amounts intended as a general guide and aren't a quote. The actual fee for your work is confirmed in a written quote once Jan understands your situation, before any work begins.

6. Third-party links

This website links to third-party websites — for example the ATO and the TPB — for your convenience. We don't control, and aren't responsible for, the content, accuracy or privacy practices of those sites.

7. Intellectual property

The text, design and branding of this website belong to Jan Jansen or Jansen Tax & Advisory (or are used under licence), unless stated otherwise. You may view and print pages for your own personal, non-commercial use, but you can't otherwise reproduce, republish or distribute this content without our written permission.

8. Governing law

These terms are governed by the laws of New South Wales, Australia. You and Jansen Tax & Advisory each submit to the non-exclusive jurisdiction of the courts of New South Wales.

9. Information about Jan's registration

Jan Jansen is a registered tax agent with the Tax Practitioners Board, Registered Tax Agent 24812228. You can verify this at any time — free of charge — on the TPB's public register at https://www.tpb.gov.au/public-register, by searching Jan's name or registration number. The register also shows any conditions on his registration.

Under the Tax Agent Services (Code of Professional Conduct) Determination 2024, registered tax agents must tell current and prospective clients about certain matters that could significantly influence a decision to engage them — for example, a relevant TPB investigation, sanction or condition on registration. As at the date of this page, Jan isn't aware of any such matter that he's required to disclose. If that changes, he'll tell you directly.

Complaints about Jan's services. If you're unhappy with any aspect of the service you've received, please raise it with Jan first, in writing, using the details below — most concerns can be resolved directly and quickly. If you're not satisfied with the outcome, you can complain to the Tax Practitioners Board at https://www.tpb.gov.au/complaints. There's no cost to lodge a complaint, and the TPB may ask whether you've already tried to resolve it with Jan directly.

10. Changes to these terms

We may update these terms from time to time as our practice, this website or the law changes. The current version always appears on this page.

11. Contact us

Questions about these terms can be sent to jan@jansentax.com.au or 0439 134 519, or via the contact page. For how we handle personal information, see our privacy policy.

Last updated: 23 September 2026.